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NQF 2: National Certificate in Hospitality Operations Services
Titles Matrix
Qualification Document
Unit Standards
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Qualification
NQF 2: National Certificate in Hospitality Operations Services
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Unit Standard
NEW - Apply basic first aid in an operational environment
NEW - Apply Basic Skills of Customer Service
NEW - Gather and Present Information
NEW - Maintain a secure working environment 7796
NEW - Maintain consumable stocks
NEW - Service toilets, washrooms and bathroom areas
R7602 - Prepare Beds and Handle Linen and Bed Coverings
R7605 - Service Guest Bedroom Areas
R7606 - Clean Floors and Floor Coverings
R7608 - Handle and Store Cleaning Equipment
R7612 - Handle and Dispose of Waste
R7613 - Deep Clean Floors and Soft Floor Coverings
R7614 - Service Self-catering Kitchen Areas and Equipment
R7618 - Provide an On-premises Laundry Service
R7626 - Clean and Maintain Public Areas
R7631 - Launder Guest Clothes
R7635 - Control Linen for External Laundry
R7663 - Handle Mail_Messages
R7698 - Store and handle customer and establishment property
R7700 - Provide a Collection and Delivery Service
R7702 - Greet and Assist Guests on arrival
R7739 - Prepare Service Function Rooms
R7793 - Describe layout services of organisation
R7799 - Maintain a safe working environment
R7801 - Describe the Sectors
R8416 - Understand and Apply a Values and Ethics System
R8417 - Use Time Scheduling for Self Organisation
R8420 - Operate in a Team
R8421 - Work with people with special needs_V2
R8493 - Maintain occupational health and safety
R8494 - Demonstrate an understanding of HIV AIDS
R8618 - Organise oneself in the workplace
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